Shipping & Delivery Policy

Effective Date: July 1, 2026

Last Updated: July 1, 2026

A product of Brightwave Digital Products LLP.

This Shipping & Delivery Policy explains how BookMyTime delivers its digital services after a successful purchase.

BookMyTime is a cloud-based Software-as-a-Service (SaaS) platform. Since our services are entirely digital, no physical products are shipped.

By purchasing a subscription, you agree to this Shipping & Delivery Policy.

1. Nature of Delivery

BookMyTime provides digital services including:

  • Online Appointment Booking
  • Calendar & Schedule Management
  • Customer Management
  • Staff Management
  • Business Dashboard
  • Reports & Analytics
  • Notifications & Reminders
  • Subscription-Based Software Access

No physical goods are delivered to customers.

2. Account Activation

Once your payment is successfully processed and verified:

  • Your subscription is activated automatically.
  • Premium features become available on your registered account.
  • Activation usually occurs within a few minutes.

In rare circumstances involving payment verification or technical issues, activation may take up to 24 hours.

3. Free Trial

  • Every new user receives a 7-day free trial to explore the platform before purchasing a subscription.
  • No physical delivery is involved during the trial period.
  • If you choose to subscribe after the trial, premium features are activated digitally upon successful payment.

4. Delivery Method

All services are delivered electronically through:

  • Your BookMyTime account
  • Secure web browser access
  • Supported devices with an internet connection

No installation media or physical package is sent.

5. Subscription Confirmation

After successful payment, you may receive:

  • Payment confirmation
  • Subscription confirmation
  • Invoice or payment receipt
  • Account activation notification

These communications are sent to your registered email address and/or mobile number, where applicable.

6. Delivery Time

Under normal circumstances:

  • Trial account activation: Immediate
  • Paid subscription activation: Within a few minutes
  • Enterprise or custom plans: Within 1–2 business days, depending on configuration requirements

7. Delayed Delivery

Service activation may be delayed due to:

  • Payment gateway verification
  • Banking delays
  • Technical maintenance
  • Network interruptions
  • Incorrect account information
  • Scheduled platform updates

If activation is delayed beyond 24 hours, please contact our support team.

8. Customer Responsibilities

To ensure successful delivery of digital services, customers are responsible for:

  • Providing a valid email address.
  • Providing accurate registration details.
  • Maintaining internet connectivity.
  • Using a supported browser or device.
  • Keeping account credentials secure.

BookMyTime is not responsible for delays caused by incorrect information provided by the customer.

9. Availability

BookMyTime is a cloud-based platform accessible 24×7, except during:

  • Scheduled maintenance
  • Emergency maintenance
  • Infrastructure upgrades
  • Circumstances beyond our reasonable control

We strive to minimize downtime and notify users of planned maintenance whenever possible.

10. Failed Activation

If your payment is successful but your subscription is not activated:

  • Wait a few minutes and refresh your account.
  • Check your registered email for confirmation.
  • Contact our support team with your transaction details.

Our team will investigate and activate your subscription as quickly as possible if the payment has been successfully received.

11. Geographic Availability

BookMyTime is accessible from most locations with an internet connection.

However, certain features or payment methods may vary depending on local laws, regulations, or third-party service availability.

12. Contact Us

If you have any questions regarding service delivery or account activation, please contact us:

BookMyTime Support
Email: bookmytime1355@gmail.com
Website: https://bookmytime.tech
Call or WhatsApp: +91 9168 08 1355
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

13. Policy Updates

BookMyTime reserves the right to modify this Shipping & Delivery Policy at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of the Platform after such updates constitutes acceptance of the revised policy.

This Shipping & Delivery Policy applies to all subscriptions and digital services purchased directly through BookMyTime or its authorized payment partners.