Refund & Cancellation Policy

Effective Date: July 1, 2026

Last Updated: July 1, 2026

A product of Brightwave Digital Products LLP.

BookMyTime ("BookMyTime", "we", "our", or "us") is committed to providing high-quality appointment scheduling and business management software. This Refund & Cancellation Policy explains how subscription cancellations and refunds are handled for all services offered through the BookMyTime platform.

By purchasing any subscription or paid service from BookMyTime, you agree to this Refund & Cancellation Policy.

1. Nature of Services

BookMyTime is a Software-as-a-Service (SaaS) platform that provides digital services, including but not limited to:

  • Online Appointment Booking
  • Business Management
  • Staff Scheduling
  • Customer Management
  • Calendar Management
  • Notification Services
  • Subscription-Based Software Access

Since BookMyTime provides digital services, no physical goods are shipped.

2. Subscription Plans

BookMyTime offers various subscription plans, including:

  • Monthly Plans
  • Quarterly Plans
  • Annual Plans
  • Enterprise Plans
  • Custom Business Plans

Subscription details, pricing, billing cycle, and included features are displayed before payment.

3. Cancellation Policy

Customers may cancel their subscription at any time through:

  • Their BookMyTime account dashboard, where available, or
  • By contacting our support team via email.

Once a subscription is cancelled:

  • Access to premium features will remain active until the end of the current billing period.
  • No further recurring charges will be made after the current subscription period expires.
  • Cancellation does not automatically generate a refund unless eligible under this policy.

4. Refund Eligibility

Refund requests may be considered in the following situations:

Eligible Cases

A refund may be approved if:

  • A customer is charged multiple times for the same subscription due to a technical error.
  • Payment is successfully processed, but the subscription is not activated because of a verified system issue.
  • An incorrect amount is charged due to a billing error caused by BookMyTime.
  • Duplicate transactions occur because of payment gateway processing issues.

5. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • Change of mind after purchasing a subscription.
  • Partial use or non-use of the platform.
  • Failure to use available features.
  • Lack of technical knowledge.
  • Business closure.
  • Internet connectivity issues.
  • Device compatibility issues outside our stated requirements.
  • Failure to cancel before automatic renewal.
  • Violation of our Terms & Conditions resulting in account suspension or termination.
  • Subscription period has already expired.

6. Free Trial

BookMyTime offers a 7-day free trial for all new users, allowing them to explore and evaluate the platform's features before purchasing a subscription.

During the trial period, users can access eligible features without being charged. We encourage all users to thoroughly evaluate the platform during this period to ensure it meets their business requirements.

At the end of the trial period:

  • Users may choose to subscribe to a paid plan to continue using premium features.
  • If no subscription is purchased, access to premium features may be restricted or discontinued.
  • No payment is collected during the free trial unless the user voluntarily purchases a subscription.

Since users have the opportunity to fully evaluate the platform during the 7-day trial, refund requests based solely on feature expectations, change of mind, or non-usage after purchasing a subscription are generally not eligible.

7. Refund Request Process

To request a refund, customers should contact us with:

  • Full Name
  • Registered Email Address
  • Transaction ID
  • Payment Date
  • Reason for Refund Request
  • Supporting information, if applicable

Requests may be submitted through our official support email.

8. Refund Review

Each refund request is reviewed individually.

BookMyTime reserves the right to:

  • Request additional information.
  • Verify payment details.
  • Confirm account activity.
  • Reject fraudulent or abusive refund requests.

The decision made by BookMyTime after review shall be final, subject to applicable law.

9. Refund Timeline

If a refund is approved:

  • Refunds will be initiated within 7 business days of approval.
  • The credited amount may take additional time to reflect, depending on the payment method and banking institution.
  • Processing times are controlled by the respective payment gateway or financial institution.

10. Payment Gateway Charges

Where applicable:

Payment gateway processing fees, taxes, or government charges that are non-refundable may be deducted from the refunded amount, if permitted by applicable law and disclosed during the refund process.

11. Failed or Pending Transactions

If your payment fails or remains pending:

  • No subscription will be activated until payment is successfully received.
  • Any amount debited but not acknowledged due to a technical issue will be handled according to the payment gateway's reconciliation process.
  • Customers are encouraged to wait for confirmation before attempting another payment.

12. Automatic Renewal

For subscriptions with automatic renewal enabled:

  • Renewal charges will be processed automatically at the end of the billing cycle.
  • Customers may disable automatic renewal before the renewal date to avoid future charges.
  • Refunds will generally not be issued for renewal charges if cancellation was not completed before the renewal date.

13. Account Termination

If an account is terminated due to:

  • Fraudulent activity
  • Violation of Terms & Conditions
  • Abuse of the Platform
  • Illegal activities

No refund shall be provided for any unused portion of the subscription, unless required by applicable law.

14. Exceptional Circumstances

BookMyTime may, at its sole discretion, approve refunds outside this policy in exceptional situations, including verified technical failures attributable to the platform.

Such approvals are made on a case-by-case basis and do not establish a precedent for future requests.

15. Changes to This Policy

BookMyTime reserves the right to modify this Refund & Cancellation Policy at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

16. Contact Us

For refund or cancellation requests, please contact:

BookMyTime Support
Email: bookmytime1355@gmail.com
Website: https://bookmytime.tech
Call or WhatsApp: +91 9168 08 1355
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

Important Note

This policy applies only to subscriptions and services purchased directly through BookMyTime or its authorized payment partners.