Privacy Policy

Effective Date: July 1, 2026

Last Updated: July 1, 2026

A product of Brightwave Digital Products LLP.

Welcome to BookMyTime ("BookMyTime", "we", "our", or "us"). BookMyTime is an online appointment scheduling and business management platform designed for healthcare professionals, clinics, salons, gyms, educational institutions, consultants, and other service-based businesses.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access our website, mobile applications, APIs, and services (collectively referred to as the "Platform").

By using BookMyTime, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us provide and improve our services.

A. Personal Information

When you register an account, subscribe to our services, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Business Name
  • Clinic or Organization Name
  • Business Address
  • GST Number (if applicable)
  • Profile Photo
  • Professional Information
  • Designation

B. Account Information

We collect information related to your account, including:

  • Username
  • Encrypted Password
  • Account Preferences
  • Login History
  • Authentication Tokens
  • Subscription Details

Passwords are never stored in plain text.

C. Appointment & Customer Data

Depending on how you use the Platform, BookMyTime may process:

  • Customer Name
  • Appointment Date & Time
  • Appointment Status
  • Service Booked
  • Assigned Staff Member
  • Notes entered by authorized users

The data entered into BookMyTime remains under the control of the account owner.

D. Payment Information

BookMyTime does not collect or store complete debit card numbers, credit card numbers, CVV, UPI PINs, or internet banking credentials.

Payments are securely processed through trusted third-party payment gateways.

We may store:

  • Payment Status
  • Transaction ID
  • Invoice Details
  • Subscription Information

E. Device Information

When you access BookMyTime, we automatically collect:

  • IP Address
  • Browser Type
  • Operating System
  • Device Information
  • Language Settings
  • Time Zone
  • Device Identifier

F. Usage Information

We collect information regarding your interaction with the Platform, including:

  • Pages Visited
  • Features Used
  • Login Frequency
  • Session Duration
  • Error Logs
  • Activity Logs

This helps improve system performance and user experience.

2. How We Use Your Information

Your information is used only for legitimate business purposes including:

  • Creating and managing your account
  • Providing appointment scheduling services
  • Managing business operations
  • Sending appointment reminders
  • Processing subscription payments
  • Providing customer support
  • Improving platform functionality
  • Detecting fraudulent activity
  • Preventing unauthorized access
  • Complying with legal obligations
  • Generating reports and analytics

We never sell your personal information.

3. Customer Data Ownership

All appointment information, customer records, and operational data uploaded by you remain your property.

BookMyTime acts only as a technology service provider and processes such information on your behalf.

You remain responsible for obtaining any legally required consent from your customers before collecting or storing their information.

4. Payment Processing

Payments made through BookMyTime are securely processed using trusted payment service providers.

BookMyTime never stores:

  • Credit Card Numbers
  • Debit Card Numbers
  • CVV
  • UPI PIN
  • Internet Banking Passwords

Payment gateways independently process payment information according to applicable PCI-DSS standards.

5. Cookies

BookMyTime uses cookies and similar technologies to:

  • Keep users logged in
  • Remember preferences
  • Improve website performance
  • Enhance security
  • Analyze website traffic

Users may disable cookies through browser settings; however, certain features may not function properly.

6. Third-Party Services

We may use trusted third-party service providers for:

  • Payment Processing
  • Cloud Hosting
  • Email Delivery
  • SMS Notifications
  • Analytics
  • Error Monitoring
  • Customer Support

Each provider operates under its own privacy policy.

7. Data Sharing

We do not sell, trade, or rent personal information.

Information may only be shared:

  • With payment gateway providers
  • With cloud infrastructure providers
  • With email or SMS delivery providers
  • With government authorities when legally required
  • To protect our legal rights

8. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Upon account deletion, data may be retained for a limited period where required by applicable law.

9. Security Measures

We implement reasonable administrative, technical, and organizational safeguards including:

  • HTTPS Encryption
  • SSL Security
  • Password Hashing
  • Secure Authentication
  • Access Controls
  • Firewall Protection
  • Database Security
  • Activity Monitoring
  • Regular Software Updates

While we take appropriate precautions, no online platform can guarantee absolute security.

10. International Data Transfers

If you access BookMyTime from outside India, your information may be processed and stored on servers located in India or other jurisdictions where our service providers operate.

11. Children's Privacy

BookMyTime is intended for users aged 18 years or older.

We do not knowingly collect personal information from children.

12. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your profile
  • Delete your account
  • Export your data
  • Withdraw consent where applicable

Requests can be submitted using the contact details below.

13. Account Security

Users are responsible for:

  • Maintaining password confidentiality
  • Preventing unauthorized access
  • Logging out from shared devices
  • Reporting suspicious activity immediately

BookMyTime shall not be responsible for losses resulting from unauthorized access caused by failure to protect account credentials.

14. Third-Party Links

Our Platform may contain links to third-party websites.

BookMyTime is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of such websites before providing personal information.

15. Policy Updates

We may update this Privacy Policy periodically.

Changes become effective immediately upon publication on this page unless otherwise specified.

Users are encouraged to review this page regularly.

16. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact:

BookMyTime Support
Email: bookmytime1355@gmail.com
Website: https://bookmytime.tech
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

17. Consent

By accessing or using BookMyTime, you acknowledge that you have read, understood, and agree to this Privacy Policy.